When a traveler books on GetYourGuide (GYG), the booking arrives in Samba already confirmed and paid. GetYourGuide is the merchant of record: it charges the traveler and handles refunds. Samba keeps your availability in sync and keeps the booking on your manifest.
From reservation to booking
GetYourGuide reserves the seats. Samba holds them for up to 60 minutes.
GetYourGuide books. Samba creates a confirmed booking with the source Channel. It skips your checkout.
If the traveler does not finish within 60 minutes, the seats are released.
What the booking looks like
In Samba | For a GetYourGuide booking |
Total | What GetYourGuide charged the traveler, in GetYourGuide's currency. No VAT, discount or passed-on fee. |
Payment | Shown as paid in full, "settled by GetYourGuide". No money moves through your Stripe account. |
Invoice | Issued and marked paid. |
Price breakdown | GetYourGuide's own prices per ticket category, not Samba's breakdown. |
Reference | GetYourGuide's reference, with a link to the booking in the Supplier Portal. |
Participants | GetYourGuide sends the lead traveler only. The others appear as "Guest 2", "Guest 3" and so on. |
Pickup details | If any, as free text in the booking comment. |
The traveler receives Samba's booking confirmation email at the address GetYourGuide supplied. If GetYourGuide supplied none, no email is sent.
Cancellations
Who cancels decides what happens.
Who cancels | What happens |
The traveler, or you in the GYG Supplier Portal | GetYourGuide tells Samba. Samba cancels the booking, frees the seats, records the refund as settled by GetYourGuide, issues a credit note and reverses its commission. GetYourGuide refunds the traveler. |
You in Samba, with Cancel without refund | Only Samba's record changes. GetYourGuide is not told and the traveler is not refunded. Leave Email the customer about this cancellation ticked and Samba emails the traveler that the booking is canceled, at the address GetYourGuide supplied. |
The same, for every GetYourGuide booking on it. The confirmation lists them. Samba sends no email to GetYourGuide travelers. |
Canceling in Samba does not reach GetYourGuide. Always cancel the booking in the GYG Supplier Portal too, so the traveler gets their refund. Samba's confirmation links to the booking there.
If GetYourGuide supplied the traveler's email, a canceled booking that was not emailed offers Actions → Send cancellation email so you can tell them later.
Edit booking, refund, charge and mark-as-paid actions are hidden on GetYourGuide bookings, because GetYourGuide owns the price and Samba never collected the money. Change departure and Cancel without refund stay available. For your direct bookings, see Canceling and refunding.
If GetYourGuide changes a booking
A new date or party size arrives as a new booking. Samba does not edit the original. The original is canceled when GetYourGuide sends its cancellation.
What it costs
Samba charges 2% of what GetYourGuide charged the traveler. It is the same rate as your direct bookings and counts toward the same commission-free allowance, on its own billing line. A GetYourGuide cancellation reverses it. GetYourGuide's own commission is separate. See How Samba's pricing works.
Example. A traveler pays GetYourGuide €200 for two adults. The booking in Samba shows €200, paid. Samba's commission is €4. If the traveler cancels through GetYourGuide, the €4 is reversed.