Customers
Customer records, messages, and privacy requests.
7 articles
- Did my customer get the email?Check the record of every email Samba sent a customer, read the exact copy, and find out why one is missing.
- Emails Samba sendsEvery email Samba sends to your travelers and to your team, what triggers each one, and which ones you can switch off.
- Export, anonymize or delete a customer's dataAnswer a privacy request - send yourself a copy of a customer's data, remove their personal details, or delete them for good.
- Export your customer listDownload your customers as a CSV file, and record who agreed to receive your marketing so you can build a mailing list.
- How customer records workHow Samba creates and matches customers by email, what the status badge and source mean, and what a new booking updates.
- Find, add and edit your customersWhere your customer list lives, how to add a customer by hand, filter the list, and update someone's details.
- Message your customersEmail one customer, or everyone booked on a departure, straight from Samba — and see what they receive.