An experience is a trip you sell. This covers building one and putting it live.
Choosing a trip type
When you create an experience, you'll pick a type:
Multi-day tour — priced with packages, e.g. Standard vs Premium.
Day tour / activity — priced with passenger types instead (e.g. Adult, Child, Concession), each with its own price, plus optional pickup points.
Choose carefully — the type can't be changed once the experience is created.
Building it
Open an experience and fill in its sections:
General — trip type, name, duration, difficulty, and group size.
Pricing & Participants — for multi-day tours, your packages, a payment plan, and any add-ons; for day tours, your passenger types and pickup points, plus any add-ons.
Content — the content that makes up your public trip page, plus any traveler tasks.
Departures — when the trip runs (see Setting your availability).
Communication — an optional note added to this trip's booking confirmation email, right below the departure date — handy for parking instructions, what to bring, or a link to a waiver. You'll see a live preview of the actual email as you type. Leave it blank and travelers get the standard confirmation email. It's optional, so it won't show up on your publish checklist.
Crew — only shown if your workspace has Crew Management turned on: which crew roles this trip needs. Changes here only apply to departures you create afterwards — for trips already on the calendar, use Apply to upcoming departures to push the update to those too.
You can save and come back any time — an experience stays a private draft until you publish it.
Day tour passenger types and pickup points
Day tours use passenger types instead of packages:
Give each type a name and price (e.g. Adult $50, Child $25), an optional description travelers see under the type's name at checkout (e.g. "Must be accompanied by an adult"), and optionally a minimum/maximum count per booking.
Turn on "Doesn't take a seat" for types that ride along without needing a spot, like a lap infant — they won't count against your departure's capacity.
Your trip page's "from" price is calculated for you — the price range across your priced passenger types (free types like lap infants aren't counted, so they never pull the price down). No "from" price shows until at least one type has a price.
Add pickup points if you offer pickup — give each one a name and, optionally, a time before departure (a 30-minute pickup point on a 9:00 departure shows travelers an 8:30 pickup time). Add at least one and travelers must choose a pickup point at checkout.
Day tours can use fixed dates or on-request booking, just like multi-day tours — when a traveler requests an on-request date on a day tour, they choose passenger types (and a pickup point, if you offer one) instead of a package. Payment plans still aren't available for day tours — they're always paid in full.
Publishing
When you're ready to go live, use Publish — it's on both the view and edit screens, so you can publish without leaving the editor. Only team members who can edit the experience see the button. Publishing also needs an activated workspace (a card on file). When you click it, Samba checks that everything a traveler needs is in place:
a title, duration, and maximum group size,
a description,
at least one package (multi-day tours) or passenger type (day tours),
at least one departure,
a meeting point (in the Practical info section), and
at least one way to book (fixed dates or on-request).
If anything's missing, Samba won't publish and tells you exactly what to complete first. Publishing from the editor uses your saved work, so save your changes before you publish.
Publishing puts the experience on your public trip page. Unpublish any time to take it back to draft and remove it from public view — your existing bookings aren't affected.
Tracking how complete your listing is
While you build an experience, a completeness bar above the tabs shows how filled-in it is, with a "What's left?" list of what's missing. It covers three kinds of items:
Required — must be done before you can publish (these are the items listed above).
Recommended — things like a cover image, highlights, FAQ, photo gallery, and cancellation policy that make your trip page stronger, but don't block publishing.
Optional — nice-to-haves like add-ons or a payment plan.
Each tab shows a badge for its own missing items, and clicking an item in the checklist jumps you straight to where to fix it.
Duplicating
To reuse a setup, duplicate an experience. The copy comes in as a new draft with its own web address, keeping your content, packages, add-ons, and — for day tours — passenger types and pickup points, so you can tweak it without touching the original.
Good to know
Group related trips into folders from the Experiences list — travelers see them as browsable cover cards on your trips page and in the Product List widget.
There's no limit on the number of experiences your workspace can create.
Want to group related trips together? The experiences list has a Folders tab for organizing experiences into folders travelers can browse on your public trips list and booking widget.
Renaming an experience's web address keeps old links working — visitors are forwarded automatically.
You can also list an experience on GetYourGuide. Open it and use List on GetYourGuide in the page header to map it onto a GetYourGuide product — see Selling on GetYourGuide.
If a passenger type is used in an active GetYourGuide listing, pause that listing first before you can delete the passenger type.
Booking cutoffs (how close to departure bookings close) default to 1 day for multi-day tours and 2 hours for day tours if you don't set your own; on-request defaults to 3 days.