Connect your workspace to GetYourGuide (GYG) to sell your trips there too. GetYourGuide shows travelers your live availability and pricing, and any booking they make comes straight into Samba, already confirmed.
Connecting your workspace
Go to Settings → Channels and click Connect GetYourGuide. Samba generates a supplier code for you.
Paste that code into your GYG Supplier Portal, selecting Samba as your reservation system.
Once that's done on GetYourGuide's side, the connection starts working automatically — there's no separate "activate" step in Samba.
Listing a trip
Open the trip — from its page or its edit screen — and use List on GetYourGuide in the header:
Day tours — match each of your passenger types (Adult, Child, etc.) to one of GetYourGuide's ticket categories. Each category can only be used once, so map each type to a different one. If a passenger type shouldn't be sold on GetYourGuide, leave it as "Not listed on GetYourGuide" instead — just make sure at least one type is mapped to a category.
Multi-day tours — pick one package to list; you can list more than one package by creating a separate listing for each.
Private/group product — turn this on to list the trip as a single group booking (priced by one passenger type you choose) instead of individual tickets. Your experience needs a maximum group size set to use this.
Add the destination city and country GetYourGuide should show travelers — enter the city in English (e.g. "Lisbon" rather than "Lisboa") so GetYourGuide can match it to the right destination page.
Choose whether to turn on price sync. With it on, GetYourGuide charges travelers the same price as your site and deducts its commission from that at payout. With it off, you set the price yourself in the GYG Supplier Portal — handy if you'd rather price a little higher there to cover the commission.
Creating the listing sets up Samba's side. You'll still need to finish setting up the matching option in your GYG Supplier Portal — configure it as a "starting time" product, since flexible/opening-hours options aren't supported yet.
Once you have at least one listing, the trip's page shows a Channels section with each listing's status, mapped package, destination, price sync setting, and when availability was last sent — with a link through to Settings → Channels to manage it.
While a listing is still waiting to be mapped in the GYG Supplier Portal, you'll see a calm "waiting for GYG mapping" note rather than a failure — that's expected until the mapping is done on GetYourGuide's side.
If you try to delete a trip, package, or passenger type that an active GetYourGuide listing still uses, Samba blocks it and asks you to pause the listing first. And if a listing's package is ever removed, it can't simply be resumed — you'll need to delete that listing and list the trip again.
How availability and bookings work
Once your listing is live, Samba automatically keeps GetYourGuide up to date on your availability, capacity, and prices as things change. When a traveler books through GetYourGuide, the booking appears in Samba already confirmed — it skips your usual checkout and booking wizard entirely.
GetYourGuide is the merchant of record for these bookings: it collects the traveler's payment and handles their refunds. Samba's job is to keep availability in sync and manage the resulting booking.
A GetYourGuide booking's detail page shows the prices GetYourGuide actually charged the traveler — broken down by ticket category, or as a single line for a group booking — rather than Samba's usual price breakdown, since that's what matches what GetYourGuide collected.
Cancelling a GetYourGuide booking
If a traveler or you cancels through GetYourGuide, GetYourGuide notifies Samba automatically, and Samba cancels the booking and frees up the seats.
If you need to cancel from Samba's side instead, you can — but it won't reach GetYourGuide. To make sure the traveler is refunded, also cancel the booking in your GYG Supplier Portal. Because GetYourGuide collects the payment for these bookings, not Samba, you won't see refund or charge options on a GetYourGuide booking — those are only for bookings Samba collected payment on.
Managing your connection and listings
From Settings → Channels you can pause, resume, or disconnect your GetYourGuide connection, and pause, resume, or delete individual listings. Pausing tells GetYourGuide you have zero availability, so no new bookings come in until you resume. You can only delete a listing that's Draft or Paused and has no booking history yet — active listings, or ones that have taken bookings, need to be paused rather than deleted.
You can also create a listing while your GetYourGuide connection itself is paused or disconnected — Samba will let you know it won't actually be bookable until you resume the connection.
If GetYourGuide deactivates one of your listings (for example, after repeated availability sync failures), you'll see it flagged here along with a Reactivate action, and you'll get an email.
Commission
GetYourGuide bookings are commissioned separately from your direct bookings, at the same rate — see Plans, billing, and what's included.
Good to know
One GetYourGuide connection per workspace.
Available on every plan.
If you've set a different price for a specific departure (see Setting your availability and departures), GetYourGuide doesn't see it — travelers booking that same date through GetYourGuide always pay your regular package or passenger-type price, even with price sync on.