A dispute (or chargeback) happens when a traveler asks their bank to reverse a charge. When one is opened on a payment you took through Samba, we email you so you can respond in time. Disputes are decided by the traveler's bank, and they run on a deadline — if you don't submit evidence before it, the bank usually decides in the traveler's favor.
What happens
A traveler disputes a charge with their bank.
Samba emails your workspace about the dispute.
You review it and submit your evidence in Stripe before the deadline.
What the email tells you
The disputed amount.
The reason the bank gave, if there is one (for example, "fraudulent" or "unrecognized").
The deadline to respond, if the bank provided one.
A link straight to the dispute in your Stripe Dashboard.
If the bank doesn't give a deadline, respond as soon as you can anyway — disputes always have a time limit on Stripe's side.
Where you respond
You respond to disputes in your Stripe Dashboard, not in Samba. Open the dispute from the email link (or go to Disputes in Stripe), add your evidence, and submit before the deadline.
We email you once, when the dispute is opened. We don't send follow-up emails as it moves along, so check Stripe for its status and outcome. The dispute also appears in your Samba transactions for your records.
Who gets the email
Everyone on your team gets the Payment dispute opened email by default — it isn't limited to owners or admins. If someone would rather not receive it, they can turn it off for the workspace in their own notification preferences.