Payments & billing
Getting paid — payment plans, refunds, fees, receipts, and disputes.
10 articles
Getting paid
How money flows, payment plans, manual charges, and wallets.
- Offer Apple Pay and Google PaySwitch on Apple Pay and Google Pay for your travelers, and see where the buttons appear and where they don't.
- Charge a saved card or record an offline paymentCollect a balance now by charging the traveler's saved card, or record cash, a bank transfer or a check on the booking.
- How payments work in SambaWhere your travelers' money goes, what Samba charges, how deposits and installments are collected, and where to see it all.
- Set up a payment planLet travelers pay a deposit at booking and the rest in automatic installments before departure.
- What happens when an installment fails?How Samba retries a declined installment, what your traveler is told, and how you or they can settle it.
Fees, tax & records
Samba's fees, tax and invoices, transactions and receipts.
- Samba's fees and passing them on to travelersChoose whether you absorb Samba's commission or add it to the traveler's total as a Service fee.
- Set up tax and invoicesTurn tax on, set your rate and label, choose your invoice numbering, and see when Samba issues invoices and credit notes.
- Find transactions, receipts and invoicesSee every payment and refund in your workspace, and download the receipt or invoice for any booking.
Refunds & disputes
Giving money back, and responding when a bank disputes a charge.