Bookings
Creating, changing and canceling bookings, requests, and discount codes.
13 articles
Cancellations
Canceling, cancellation requests, and your cancellation policies.
- Cancelling and refunding a bookingCancel a booking with or without giving money back. Canceling and refunding are separate actions in Samba.
- Handle a cancellation requestAnswer a traveler who asked to cancel — apply your policy, refund another amount, refund everything, or refund nothing.
- Set up cancellation policiesDefine how much travelers get back depending on how early they cancel, set a default, and choose a policy per trip.
Booking requests
Taking requests for custom dates and answering them.
Discounts & participant info
Discount codes and the information you collect from participants.
Creating & changing bookings
Bookings you create, edits, payment links, and what each status means.
- Booking and payment statusesWhat Pending, Confirmed, Canceled, Refunded, Partially paid and Overdue mean on a booking.
- Create a booking for a customerBook a phone sale, walk-in or group yourself, then email a payment link or record the booking as already paid.
- Edit a bookingAdd or remove participants, change packages, tickets or add-ons on a confirmed booking, and settle the price difference in one step.
- How travelers book onlineWhat happens between a traveler choosing a date and the booking landing in Samba — seat holds, card checks, and when money is taken.
- Send a payment linkEmail a customer a secure link to pay for a booking you created, or for the extra amount after you changed their booking.
- Understanding the traveler portalWhat your travelers can see and do in their booking portal, how they sign in without a password, and how you open it yourself.