If a trip doesn't have a fixed date a traveler wants, you can let them request one. You review the request and decide whether to run it.
How it works
A traveler proposes a date and enters their card details — the card is authorized but not charged yet.
You get the request and can accept or decline it.
When you accept, the card is charged and Samba sets up a private departure and a confirmed booking for that date.
Turning it on
Enable on-request booking on an experience's Departures settings, and set how far ahead a request must come in.
What happens if you don't respond
Each request has a deadline. If it passes, the request expires and the traveler's card authorization is released — they're never charged.
If the traveler cancels first
A traveler can cancel their own request any time before you decide on it. Their card authorization is released and they're not charged.
If a payment fails when you accept
Occasionally a card is declined at the moment you accept. The request is held aside and no booking is created; you can retry with a new card, and once payment succeeds the booking is set up as normal.